I'm using Windows XP. Do I need additional software to burn Optical media?        Computers purchased with a optical burners will come with vendor supplied burning software, but if you are experiencing problems burning you can test the…

What is the proper way to package an optical discs for return for analysis? Follow the return process as instructed by the Support Agent and securely package the discs being returned. Spindled Product: Use the same spindle the discs came in and place the…

My DVD says it can hold 4.7GB, but I can only fit 4.38GB on the disc. Why?        The problem is that computers and DVD drives and its media count the numbers differently. Computers count according to a binary system (base 2).   The…

When placing a CD into a computer drive the audio files may not play.        Check your file format of the audio files, the software on your computer that will play the audio files and your drive capability. Ensure that they are all compatible…

I purchased a Marantz VS-2480CD recording system and tried to use the TDK Life On Record branded CDRW and CDR discs. None of them are working. What's wrong? The Marantz VS-2480CD is an audio recording system that interfaces with an optical drive. The Marantz…

Wouldn't it be cheaper, safer and easier to buy media and labels instead of media and a printer?        In most cases it will be cheaper to buy printable inkjet media than to buy both media and labels. While the printer might represent…

I am getting an error message when I try to load an 8x DVD Disc into my DVD burner. Is the media compatible with my drive?        Our 8x DVD Discs are compatible with most DVD burners.   The real issue may be associated to trying…

What are the fire safe specifications for magnetic or optical media? As a general rule, TDK Life On Record suggests that you store magnetic and/or optical media in a safe that meets the UL 125 1-hour fire and impact rating. The internal temperature of a safe…

Why would I need a firmware update on my dual layer recorder?        Many dual layer (DL) DVD burners hit the market before affordable DL media was widely available. As a consequence, most of the early burners are not optimized for the…

You may need to know the make, model and firmware version of your drive to check compatibility with various brands of optical media. If you do not have a program loaded on your computer that reads this information quickly (i.e. imgBurn) you can search…